1. What are the shipping options for large or bulky items?

We can arrange custom shipping options for large or bulky items using our logistics network. Alternatively, you can opt for in-store pick up once you receive confirmation that your order is ready.

2. How can I know if a product is in stock at your warehouse?

If you require stock urgently, please send us an email with your list and we will provide an estimated arrival time.

3. If a product isn't stocked in your warehouse, how long does it usually take to be available for pickup?

If a product isn't in stock at our warehouse, it can take up to 3-5 working days to get the stock in, plus shipping time if we are delivering it to you.

4. Can you guarantee same-day pickup or collection for products not stocked in your warehouse?

Unfortunately, we currently do not offer same-day pick-up or delivery for out-of-stock items.

5. What are the procedures for arranging customized shipping for large or bulky items?

If you require a customized shipping solution, please inform our team. We will do all the necessary arrangements and get back to you within 24 hours.

6. Is there a way to know in advance if a product will require customized shipping due to its size or bulkiness?

Any item or group of items weighing 15kg or more will be classified as bulky and may require customized shipping.

7. Are there additional fees for customized shipping options?

Any additional fees for customized shipping will be communicated to you before we proceed with the shipping.

8. Can you ship large or bulky items to any location?

Yes, we can ship large and bulky items anywhere in Australia.

9. Is your showroom open to the public?

Yes, our showroom is open to the public. However, until we are fully up and running, visits are by appointment only.

10. Do you offer advice on product selection and usage?

Yes, we do offer advice. However, this advice is not specific to your unique situation. Therefore, you'll need to consider whether the advice fits your particular needs.

11. Do you recommend any contractors for product installation?

We support a range of contractors based on their commitment to delivering exceptional work. However, please note that we do not take responsibility if their services do not meet your expectations.

12. What if I am looking for certain products that aren't listed on your website?

If you're looking for specific products that aren't listed on our website, please feel free to check with us. We may be able to get these items in for you.